All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make us humans feel comfortable in […]
Tag Archives: service
My Friday Bun Experience
It is a rainy Friday morning in January, with heavy grey skies. The wind rips my clothes and the rain feels like needles against my face. It is one of those days you’d rather not have gone out at all. I am on my way to a business meeting, and I‘ve got a few minutes […]