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The service robot may watch you when you do bad things

More robots are expected in the not too distant future and this includes service robots sharing the same environment with humans. My personal prediction is that they are more likely [...]

By Cers Blogs|2021-04-15T14:47:10+03:00April 14th, 2021|Tags: research, Robots, service|
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CERS Research Seminar with Magnus Söderlund: Student Perspectives

The human-to-robot service encounter (and robot-to-robot encounters)  On Tuesday, the 2nd of March 2021, Magnus Söderlund, Senior CERS Fellow, and Professor at Stockholm School of Economics held a seminar on [...]

By Cers Blogs|2021-03-16T11:21:40+03:00March 15th, 2021|Tags: research, Robots, Seminar, service|
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Is the human service employee really human?

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face [...]

By Cers Blogs|2020-05-26T08:30:40+03:00May 25th, 2020|Tags: AI, humanness, marketing, research, robotics, service|
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My Friday Bun Experience

It is a rainy Friday morning in January, with heavy grey skies. The wind rips my clothes and the rain feels like needles against my face. It is one of [...]

By Cers Blogs|2020-02-26T09:19:52+03:00February 25th, 2020|Tags: customer, promise, research, service, value|
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Recent Posts

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  • Customer Success Management
  • After all, what is customer experience?
  • The passing of a legend – Professor Evert Gummesson in memoriam

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