Service innovation is not just creating new products or service – it is improved value cocreation with customers

How can novel value cocreation be enhanced in service innovations, and what are the different archetypes of service innovation? Our Journal of Service Research article presents the value-centric approach of service innovation, and how it combines the current archetypes of service innovation that are presented in literature (Open gold access). Service innovation is a key […]

Love for endangered species: Finnish quality products

I have always loved products labelled “Made in Finland”. True or not, I have thought this way we can keep the Finnish society going as jobs stay in Finland, quality remains secured, and our environment is better off, thanks to the high environmental protection laws. But do the Finnish companies offer high quality made in […]