Apart from the usual networking, learning, and presenting, attending the 2023 edition of Frontiers in Service conference provided an opportunity to gaze into the future-telling crystal ball of service research. Based on my attendance, I hereby offer a personal interpretation of what may be up next. /*! elementor – v3.11.5 – 14-03-2023 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image…
Tag: conference
Impressions from the QUIS symposium on Service Excellence in Management
The 17th International research symposium on service excellence in management (QUIS17) was arranged on 12-15 January in Valencia, Spain. In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges in terms of research on service organizations. Service was, back then, a niche topic with…