Matching market and brand strategy to changes in consumers’ habitual buying behaviour due to Covid-19

To the extent that the Covid-19 pandemic may change certain fundamental patterns of consumer behaviour, companies must carefully consider how to adjust their market strategies and tactics accordingly. One classic pattern of consumer behaviour that seems to be subject to change due to Covid-19, is the so called habitual buying behaviour. Under normal circumstances, one […]

Marketing communication needs a new logic!

My doctoral dissertation originated in my desire to understand the effects of the cognitive turn in the field of marketing communication from the late 1950s. Cognitivism saw people as active, thinking, meaning-building subjects instead of as passive, receiving objects. The view of learning changed radically, and people came to be viewed increasingly as builders of […]

The rise of Femtech in a gender biased technology sector – cure or symptom?

Our culture puts high hopes on the role of technology in improving our lives. New solutions, devices and applications enter the market constantly, and many of their creators are seen as trailblazers, paving the way to a better future, with more well-being. The development and emergence of new technologies is almost seen as a force […]

The many faces of customer orientation

The Covid-19 pandemic has highlighted the role of customers in business. It has become dramatically clear to many that without customers there is no business. Now when everything is upside down it is timely and relevant to reflect on this old but fundamental issue. Not that managers would not know it, in principle. It has […]

Is the human service employee really human?

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make us humans feel comfortable in […]

Reality of social distancing and lockdown in low-income settings

The only known planet for human to survive naturally is experiencing a huge challenge posed by the COVID-19 pandemic. Though the challenge is still far away from similar past challenges in terms of its effect on human survival, it has already made considerable damages in terms of loss of lives, and deceleration in economic and […]

Pandemics, environmental crises and consumption: Lessons to learn

In Finland, we consume on average almost four times the amount that is environmentally sustainable. Calls for changing our consumption patterns in response to the climate crisis, biodiversity loss, and other environmental problems have for years resulted in only little change. The current global pandemic appears to have succeeded where threats of environmental crises have […]

Muovipussit minimiin – mitä teki kuluttaja, hyötyivätkö yritykset?

Olemme hukkua muoviin! Sosiaalinen media on täynnä kuvia muovilautoista valtamerissä ja muoviin sotkeutuneista linnuista. Silti jokapäiväinen elämämme on täynnä muovia pakkausten sekä muovipussien ja -kassien muodossa. Jotain tulisi tehdä, ajattelemme. Maailmassa kulutetaan 500 miljardista biljoonaan muovipussia vuosittain, mikä tarkoittaa 1,4–2,7 miljardia muovipussia joka päivä tai miljoona muovipussia minuutissa. Luvut ovat pöyristyttäviä, ja siksi eri toimijat […]

How will the COVID-19 impact consumer behavior in the long term?

Research institutions are proactively conducting research to inform us of fast-changing trends due to the pandemic. Research results confirm that people have already changed their shopping behavior in fundamental ways: stocking up on products they wouldn’t otherwise stock up on, purchasing products they wouldn’t otherwise have purchased, shopping online when they would usually shop in […]