The 17th International research symposium on service excellence in management (QUIS17) was arranged on 12-15 January in Valencia, Spain. In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges in terms of research on service organizations. Service was, back then, a niche topic with…
Month: January 2022
The Covid-19 pandemic – A friend or foe?
The Covid-19 pandemic is the accelerator in both good and bad.