Is the human service employee really human?

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make us humans feel comfortable in […]

What’s up with all this data?

“The easier it is to quantify, the less it’s worth”  – Seth Godin Can you spend a day without your phone, or would you be less smart without techy gadgets, maybe less capable?  Our brain certainly has limits in holding information and in representing reality with restricted sensory inputs and processing capabilities.  Information technology certainly […]