More robots are expected in the not too distant future and this includes service robots sharing the same environment with humans. My personal prediction is that they are more likely to appear in workplace environments, such as offices, before they enter our homes; the coming generations of such robots will be expensive and, unfortunately, unable […]
Tag Archives: research
CERS Research Seminar with Magnus Söderlund: Student Perspectives
The human-to-robot service encounter (and robot-to-robot encounters) On Tuesday, the 2nd of March 2021, Magnus Söderlund, Senior CERS Fellow, and Professor at Stockholm School of Economics held a seminar on recent empirical findings in human-to-robot and robot-to-robot interaction in the service sector. During this seminar, Söderlund talked about how such research can be conducted, some […]
Do you care if your research is managerially relevant?
You often hear people criticize scientific articles saying that they rarely address genuinely managerially relevant and topical issues let alone offer recommendations for how to deal with these. While offering value to practitioners indeed for many scientific journals is of secondary priority, it is nothing but a shame that journals cannot more often than now […]
The rise of Femtech in a gender biased technology sector – cure or symptom?
Our culture puts high hopes on the role of technology in improving our lives. New solutions, devices and applications enter the market constantly, and many of their creators are seen as trailblazers, paving the way to a better future, with more well-being. The development and emergence of new technologies is almost seen as a force […]
Is the human service employee really human?
All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make us humans feel comfortable in […]
How will the COVID-19 impact consumer behavior in the long term?
Research institutions are proactively conducting research to inform us of fast-changing trends due to the pandemic. Research results confirm that people have already changed their shopping behavior in fundamental ways: stocking up on products they wouldn’t otherwise stock up on, purchasing products they wouldn’t otherwise have purchased, shopping online when they would usually shop in […]
What is a tastefully decorated home?
Fiskars scissors, Moomin mugs and an Aalto vase? Maybe also striped towels from Marimekko and a stool with legs of bent plywood (be it Artek, or a replica). How about white kitchen cabinets, grey floor tiles in the bathroom, and one of those woven seagrass baskets, the ones with handles? A eucalyptus branch as decoration? […]
The traditional internet forum: old but not forgotten
Our online activity is evolving and new forms of social media and online communication and interaction are constantly developing. Recent trends include, for example, continued growth of messaging platforms, the rise of augmented and virtual reality, TikTok’s rising popularity among Gen Z users, and increasing social (media) commerce. So, a lot of new exciting things […]
My Friday Bun Experience
It is a rainy Friday morning in January, with heavy grey skies. The wind rips my clothes and the rain feels like needles against my face. It is one of those days you’d rather not have gone out at all. I am on my way to a business meeting, and I‘ve got a few minutes […]
What is it like being a PhD student at Hanken?
The application round for PhD studies at Hanken is now open, and closes on February 5th. If you are thinking of applying, please first check out the official information at Hanken’s web site: https://www.hanken.fi/en/apply/phd-programme. Since official information packages may get overwhelming at times, I would like to provide an insider perspective from the Department of […]