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Welcome to the CERS blog! CERS, Centre for Relationship Marketing and Service Management, has a blog for its researchers and collaborators to write about research, services, marketing, and academic life. All contributions are wished welcome. Please contact Coordinator Wilhelmina Syrenius: wilhelmina.syrenius(at)hanken.fi

Tag Archives: humanness

Is the human service employee really human?

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers. Much research has already been carried out on what the new interfaces should be like to make us humans feel comfortable in […]

Posted byCers BlogsMay 25, 2020May 26, 2020Posted incers-blogTags: AI, humanness, marketing, research, robotics, service

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