Working in academia is quite unlike anything I’ve done before. In between all the deadlines and usual work pressures, researchers – even doctoral students – enjoy an impressive amount of [...]

As is typical in academic life, also in the field of service management, most conferences are organized during the summer months. This summer CERS researchers attended EMAC in Groningen, Naples Forum on Service in [...]

CERS, Centre for Relationship Marketing and Service Management, is opening a blog for its researchers and collaborators to write about research, services, marketing, and academic life. All contributions are wished welcome. [...]