As is typical in academic life, also in the field of service management, most conferences are organized during the summer months. This summer CERS researchers attended EMAC in Groningen, Naples Forum on Service in Sorrento, QUIS conference in Porto, CBIM in Stockholm, and Frontiers in Service in New York, among others   The theme of EMAC conference this year in Groningen was Leaving Footprints. CERS…

CERS, Centre for Relationship Marketing and Service Management, is opening a blog for its researchers and collaborators to write about research, services, marketing, and academic life. All contributions are wished welcome. Please contact Coordinator Annamari Huovinen: annamari.huovinen(at)hanken.fi Return to CERS front page.