I am sure you have heard of customer experience, aka CX. A quick search on LinkedIn shows a proliferation of open job positions such as customer experience manager, customer journey expert, and customer experience agent. Likewise, CX consultancies, CX certifications, and CX professional courses are everywhere. Managers of top companies always consider CX among their…
Month: April 2023
The passing of a legend – Professor Evert Gummesson in memoriam
In Memoriam – Professor Evert Gummesson