From Hanken to the QUIS17 symposium (and back) Before getting further, I wish to share some tips for reading this blog text. The following provides key learnings from my first academic conference presentation at the 17th International research symposium on service excellence in management (QUIS17) in Valencia. Take this as a subjective journey and self-reflection…
Tag: spain
Impressions from the QUIS symposium on Service Excellence in Management
The 17th International research symposium on service excellence in management (QUIS17) was arranged on 12-15 January in Valencia, Spain. In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges in terms of research on service organizations. Service was, back then, a niche topic with…