Apart from the usual networking, learning, and presenting, attending the 2023 edition of Frontiers in Service conference provided an opportunity to gaze into the future-telling crystal ball of service research.
Tag: conference
Impressions from the QUIS symposium on Service Excellence in Management
The 17th International research symposium on service excellence in management (QUIS17) was arranged on 12-15 January in Valencia, Spain. In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges in terms of research on service organizations. Service was, back then, a niche topic with…