How can novel value cocreation be enhanced in service innovations, and what are the different archetypes of service innovation? Our Journal of Service Research article presents the value-centric approach of service innovation, and how it combines the current archetypes of service innovation that are presented in literature (Open gold access). Service innovation is a key…
Month: February 2018
On the dilemma of combining service productivity and service innovation
After several years of working on it, I’m happy to inform that we just got our study about service productivity and service innovation accepted at Journal of Service Research (JSR)– with Jan Klein (Tilburg University), Henrikki Tikkanen (Aalto University), and Xueming Luo (Temple University). The final title for the study is, “The Dilemma of Service…
Love for endangered species: Finnish quality products
I have always loved products labelled “Made in Finland”. True or not, I have thought this way we can keep the Finnish society going as jobs stay in Finland, quality remains secured, and our environment is better off, thanks to the high environmental protection laws. But do the Finnish companies offer high quality made in…